We know that the attack took advantage of a flaw in Apache Struts (that should have been patched). Struts is a framework for building applications. It lives at the application tier. The data, obviously, resides at the data tier. Once the application was compromised, it really doesn't matter if the data was encrypted because the application is allowed to access (and therefore to decrypt) the data.
I won't get into all the various encryption techniques that are possible but there are two common types of data encryption for these types of applications. There's encryption of data in motion so that nobody can eavesdrop on the conversation as data moves between tiers or travels to the end users. And there's encryption of data at rest that protects data as it's stored on disk so that nobody can pick up the physical disk (or the data file, depending on how the encryption is applied) and access the data. Once the application is authenticated against the database and runs a query against the data, it is able to access, view, and act upon the data even if the data was encrypted while at rest.
Note that there is a commonly-applied technique that applies at-rest encryption at the application tier. I don't want to confuse the conversation with too much detail, but it usually involves inserting some code into the application to encrypt/decrypt. I suspect that if the application is compromised then app-tier encryption would have been equally unhelpful.
The bottom line here is that information security requires a broad, layered defense strategy. There are numerous types of attacks. A strong security program addresses as many potential attack vectors as possible within reason. (My use of "within reason" is a whole other conversation. Security strategies should evaluate risk in terms of likelihood of an attack and the damage that could be caused.) I already wrote about a layered approach to data protection within the database tier. But that same approach of layering security applies to application security (and information security in general). You have to govern the access controls, ensure strong enough authentication, understand user context, identify anomalous behavior, encrypt data, and, of course, patch your software and maintain your infrastructure. This isn't a scientific analysis. I'm just saying that encryption isn't a panacea and probably wouldn't have helped at all in this case.
Equifax says that their "security organization was aware of this vulnerability at that time, and took efforts to identify and to patch any vulnerable systems in the company's IT infrastructure." Clearly, humans need to rely on technology to help identify what systems exist in the environment, what software is installed, which versions, etc. I have no idea what tools Equifax might have used to scan their environment. Maybe the tool failed to find this install. But their use of "at that time" bothers me too. We can't rely on point-in-time assessments. We need continuous evaluations on a never ending cycle. We need better intelligence around our IT infrastructures. And as more workloads move to cloud, we need a unified approach to IT configuration compliance that works across company data centers and multi-cloud environments.
100% protection may be impossible. The best we can do is weigh the risks and apply as much security as possible to mitigate those risks. We should also all be moving to a continuous compliance model where we are actively assessing and reassessing security in real time. And again... layer, layer, layer.
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